SHIPPING POLICY
Once you place the order, we will send you a sample in 2 to 3 days to your email for approval of the portrait. Once you give us the approval, we will prepare the shipment and send it to you.
Times once you give OK:
- "Digital file". When you buy the digital file you are purchasing the design that we send by email so that you can print it, so once you give the approval it will arrive to you in less than 12 hours.
- "Plate and frame." These two items are sent by the transport agency (GLS). Once we have the OK, it is printed the next day and sent in two days from the OK. The standard service has shipping times of 2 to 3 days from when it is picked up.
* Urgent Service - We have this design and delivery service
which has the characteristics of 24-hour design and 14-hour service that would arrive before 2:00 p.m. 2 days after giving the OK. This service has an increase of €4.95 (VAT included) that will be added to the order.
The Urgent service will not be active for the following periods (Holy Week and the period from July 21 to August 19)
* All these times described, both for design and shipping, refer to working days from Monday to Friday. Shipping costs to mainland Spain are FREE.
The shipping cost to the Balearic Islands is €13.95.
*For the Canary Islands we recommend the "Digital File" product since it does not have physical shipping.
For international shipments, the cost of the service will be calculated once you fill out the information before finalizing the order.
* During Christmas and Easter, shipments may take 7 to 10 business days.
* In the month of August, shipments made from July 21 to August 19 will be served from August 21.
MascoZoom is not responsible if the means of transport do not comply with the contracted service or due to strikes in the transport sector.
